Descubre la nueva experiencia de dormir con extra suavidad
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FAQs
Shipping
1. How long does it take to process my order?
It depends on the destination: Lima Metropolitana: 1 to 3 business days Lima
Province and Peru Provinces: from 2 to 7 business days
International (destinations outside Peru): 5 to 7 business days
2. I need it to arrive quickly, how do I?
Contact us at info@lilaisleepwear.com to help you and send it in less than 24 hours.
3. Are holidays included in shipping times?
Shipping time only includes business days (does not count holidays or Saturday or Sunday).
4. Do you ship internationally?
Yes! To the whole world, except Venezuela, via FEDEX. Once you made your order we will send you the tracking number.
Changes
If you wish to make any change for products purchased on our website, you can do it within 3 business days from the day you received the purchase and as long as it is a reason for mistaken size.
Contact our customer service team at the following email info@lilaisleepwear.com to begin the process of your return with the following information:
Order date
Full name
Phone number
Receipt
For sale items, changes aren’t possible.
If this is the case, please contact us at info@lilaisleepwear.com to evaluate and make the change if it’s the case.
If this is the case, please contact us at info@lilaisleepwear.com to evaluate and make the change if it’s the case.
Care
To extend the life of your pajamas we recommend always washing them by hand, with cold water, and do not use the dryer under any condition. Also do not use any strong chemicals that can damage the color or cause stains.
Please do not mix pajamas with other clothing while washing because it can cause stains.
Avoid direct ironing to print or silk, only iron cotton pajamas on the reverse side.
Each client is responsible for the use and care of the garment, each pajama is made to last for years under delicate and responsible care.
Once the garment is used, it is no longer possible to return it, we will tell you how you could solve the problem if it were due to misuse or mishandling.
Regalos
It is valid for 1 year.
Yes of course! You can write us directly by Instagram or by info@lilaisleepwear.com to add the message you want.